Welcome to the OrbixUrban Frequently Asked Questions section. Here, you'll find answers to the most common questions about our products, services, purchase processes, and more. If you don’t find the information you’re looking for, feel free to contact our support team.

1. How do I place an order at OrbixUrban?

Placing an order is simple:

1. Browse our website and select the products you want.
2. Add the items to your cart by clicking "Buy".
3. Complete your purchase by filling in your delivery details and choosing a payment method.
4. Once your payment is confirmed, you will receive an email with the order details.

2. What payment methods are available?

We accept the following payment methods:

• Domestic and international credit cards (major networks);
• Bank slip (Boleto Bancário);
• Pix;
• Digital wallets (depending on availability).

3. How can I track my order status?

After your payment is confirmed, you will receive an email with a tracking code. You can use this code to monitor your order status in real-time. Additionally, you can check this information directly in the "My Orders" section on our website.

4. What is the delivery timeframe?

The delivery timeframe varies depending on your location and the shipping method chosen. The estimated delivery time will be provided during the purchase process and begins counting from the payment confirmation date.

5. What is your exchange and return policy?

If you need to exchange or return a product, you have up to 7 calendar days after receiving it to contact us. The item must be in perfect condition, in its original packaging, and show no signs of use. For more details, please visit our Exchanges and Returns page.

6. Do the products come with a warranty?

Yes, all our products come with a warranty against manufacturing defects. The warranty period may vary depending on the item. Please refer to the product description or contact our team for more information.

7. Do you offer free shipping?

Yes, we offer free shipping for purchases above a specific amount, which varies by region. The benefit will be automatically applied to your cart if it qualifies for your order.

8. Is it safe to shop at OrbixUrban?

Absolutely! Our website uses SSL encryption technology to protect your data and ensure that all transactions are secure. Additionally, we work only with trusted payment platforms.

9. Do you ship internationally?

Currently, our deliveries are limited to the national territory. We are working to expand our operations soon.

10. Can I modify my order after it has been placed?

Changes to confirmed orders depend on the processing status. Please contact our support team as soon as possible to check the available options.

11. How can I contact customer support?

You can reach us through the following channels:

• Email: [email protected]
• Business Hours: Monday to Friday, 9 AM to 6 PM (excluding holidays).

If you have further questions or need assistance, our team is always ready to assist you with dedication and efficiency. Thank you for choosing OrbixUrban!