At OrbixUrban, we understand that fast and secure delivery is essential to ensuring your satisfaction. That’s why we work with reliable logistics partners and implement rigorous processes to ensure your orders arrive promptly and in perfect condition.
The delivery time is calculated based on:
The estimated delivery time will be informed at checkout and starts counting after payment confirmation.
We offer various shipping options with different delivery times and costs. During the purchase process, you can choose the option that best suits your needs.
All orders are processed within 2 business days after payment confirmation. During peak periods, such as promotions or holidays, this timeframe may be extended.
Payments made via credit card are usually approved within a few hours. Payments made via bank slip may take up to 3 business days for confirmation.
Once your order is shipped, you will receive a tracking code via email or WhatsApp, allowing you to monitor the delivery status in real time.
You can also check the status of your order directly in your account on our website, under the "My Orders" section.
Ensure that the delivery address provided is correct and complete. Incorrect information may cause delays or result in the return of the order.
Our logistics partners make up to 3 delivery attempts. If unsuccessful, the order will be returned to our distribution center, and the customer will be contacted to arrange a new shipment (subject to additional costs).
We offer free shipping on orders over a specific amount, depending on the region. Check applicable conditions during checkout.
Shipping costs vary according to the delivery method chosen and the destination. The cost will be displayed before the purchase is finalized.
International shipments are made as quickly as possible, sending and delivering to various territories and countries around the world. The shipping cost varies depending on the delivery location, country, territory or city.
While we strive to meet the estimated delivery times, external factors such as weather conditions, strikes, or other unforeseen events may cause delays.
In case of delays or delivery issues, please contact our support team, who will be ready to assist you.
Thank you for trusting OrbixUrban. Our commitment is to ensure your shopping experience is simple, secure, and satisfying. We are always here to make your day-to-day life more practical and comfortable!
